Returns and Exchanges

Eyce offers a 15 day 100% Satisfaction Guaranteed Policy on all Eyce Mold and Accessory Specific Products.

THIS POLICY DOES NOT APPLY TO GROUPON OR TOUCH OF MODERN CUSTOMERS!

If you are not 100% satisfied with your product within 15 days from date of purchase, you may return the product for a full refund excluding shipping charges, no exceptions. Eyce will refund your payment within 7 business days of the refund or exchange if one is granted. You must have a proof of purchase (online order number) for all returns and/or exchanges. This policy does not apply to in store purchases and can only be redeemed directly through Eyce's website (eycemolds.com), not through a retail store or any other online retailer. This policy does not apply to sale items, all items sold at a discount are final. EYCE WILL NOT ISSUE REFUNDS TO PRODUCTS THAT HAVE BEEN SMOKED OUT OF.

Customer will be obligated to pay all shipping charges related to exchanges, returns, and warranty if any are provided.

The product must be in good condition in order to be returned or exchanged and all pieces including the packaging must be in order. Eyce will not accept a return or exchange if the customer does not return all pieces of the product, or if the packaging has been compromised. 

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Eyce is not responsible for packages lost in transit without proof of tracking.

Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the Eyce Returns Department, it will be returned to you at your expense.

Eyce is not responsible for items going out of stock. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.

To return or exchange an order by mail:

  • Include a copy of your proof of purchase. 
  • Ship your package with a carrier that can provide tracking and insurance.

    Use this address:

    Eyce Returns Dept. 6614 Lange Circle Colorado Springs, CO 80918

If a customer returns merchandise that does not meet conditions of the 15 Day Return Policy, it will be sent back to the customer at their expense.

This policy does not apply to Sale Items, all sale item purchases are final and can not be returned or exchange.

We have the right to refuse a refund to anyone, at anytime. 

 


 

Lifetime Warranty Details

If you have a problem with your Eyce 2.0 mold and/or accessories we are going to take care of that for you. You must be able to provide a receipt with a proof of purchase date for all exchanges, returns, and warrantees. Customer will be obligated to pay all shipping charges related to exchanges, returns, and warranties if any are provided. Eyce will determine whether the failure was fault of manufacture defect or customer misuse following an inspection by our engineering staff. Eyce's warranty does not cover ordinary wear and tear or damage caused by improper use or accidents.

Lifetime warranty does not apply to Eyce 1.0 models. Eyce 1.0 carries a 6 month manufacture defect warranty. Please be sure you can provide a proof of purchase with purchase date. 

To register your Eyce 2.0 products for warranty, be sure to mail in a receipt of purchase with the warranty form located on the back of your User Manual for the Eyce 2.0 Mold and Kit. Warranty forms must be completed and mailed in within 90 days of purchase. Warranties will not be valid unless both a proof of purchase and a warranty form are received within 90 days from date of purchase from one of our Authorized Dealers.  

Please mail all warranty forms to this address:

  • Eyce Warranty Dept. 6614 Lange Circle Colorado Springs, CO 80918

This warranty program lasts for the lifetime of your Eyce products, the program covers all parts of your Eyce 2.0 product and only applies to types of manufacturing defects or failure. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, chewed up by your pet or any other damages this is caused by the consumer. If any the information on your warranty form is not completely filled out or any false information is provided your warranty will become void and null.

Must be 18 or older to purchase, own, and register this product.

Eyce is not responsible for items going out of stock or being discontinued. As a result, we may not be able to make requested warranty exchanges.

If you have any questions surrounding the Eyce Warranty Program please contact us at anytime and we will happily answer any concerns you may have.

To warranty a product by mail:

  • Include a copy of your proof of purchase and a note describing the issue you're having. 
  • Ship your package with a carrier that can provide tracking and insurance.

    Use this address:

    Eyce Warranty Dept. 6614 Lange Circle Colorado Springs, CO 80918

 

Thank you for choosing Eyce and have a great day!